How to Use TopTracker
What is TopTracker and how does it work?
TopTracker is a versatile lightweight time-tracking app for freelancers and clients. Freelancers can track their own projects, while clients can invite others to track time for their projects. It's a free, independent tool designed for freelancers, offering control over tracking.
For enhanced tracking features like activity levels, descriptions, screenshots, and webcam shots, we recommend using the desktop app in addition to the web app.
What types of TopTracker profiles are there?
Upon creating an account with TopTracker, users establish both a Freelancer and a Client profile. The Freelancer profile serves as the platform for time-tracking activities. Meanwhile, the Client account grants you the ability to create projects, handle invoicing, make payments, and generate comprehensive reports. However, the client profile does not include time-tracking capabilities.
Is TopTracker part of Toptal’s services?
No, TopTracker is entirely independent and not integrated with the Toptal platform or services. Toptal connects clients with top freelancers and doesn't require time tracking for its engagements. Nevertheless, TopTracker serves as an excellent solution for remote teams seeking time-tracking capabilities for their specific requirements.
What does TopTracker track?
Toptracker logs task durations, detects keyboard and mouse clicks to set an "idle" state when you're away, and offers basic activity stats. It's important to note that it never captures specific keystrokes or clicks. If desired, you can enable screenshot and webcam shot recording.
Can I have more than one account logged into the app?
Users can create multiple TopTracker accounts with different email addresses, but simultaneous login to multiple accounts from a single device is not supported.
How to delete an account?
Deleting your account will delete both the client and the freelancer accounts. Deleting only one of them is not currently possible.
Delete your account
If you wish to delete both the client and freelancer account, please follow the steps below:
- Log into the web app
- Click on Account Settings. At the bottom of the page, there is an option to delete the account.
Please note that once the account is deleted all tracked data will be fully erased and there is no way for the Toptracker team to recover them.
Delete the account of a former project member
The project owner/client can only remove a member from the project. The deletion of an account can only be done by the user.
However, this is possible for client/project admin by editing the project details on the web app:
- Click on the 3 dots beside the project name in the Project section;
- In the dropdown menu, choose Edit which will redirect to a new page;
- Go to the tab Team and click on the X button beside the former project member.
Can I change information in my account?
Occasionally, you might wish to change some information in your account and the process will depend on the type of information you’re changing:
Email address change
No. Email addresses cannot be changed. The system relies on your email as the primary account identifier. To use a different email, you'll need to create a new account.
Name or Location change
No. Usernames and locations cannot be changed.
Password change
Yes. To change your password, follow the steps below:
- On your web app, click on your username on the left menu, at the bottom.
- The menu will be open. Click on Account Settings.
- You will find the change password option right below your email address.
- Click on save once you have entered the new password.
Forgotten password
If you've forgotten your password, simply click "Forgot Your Password" on the web app. You'll receive a password reset link in your registered email. If it's not in your inbox, please check your spam folder. If you still can't find it, contact our Support center for help.
Password Error
If you’re having issues with your password on the desktop app, it’s possible that your password contains special characters, such as % or #. If so, input the password without using these characters and try logging in.
If this doesn’t work, please reach out to our Support Center for assistance.
Managing Projects in TopTracker
How do I create a project?
Both clients and freelancers can create projects, but only clients can establish billable projects and define rates for additional project members.
To start a new project, go to the Projects page while logged in as a freelancer or client, and click the "New Project" button in the top-right corner.
Then, follow the steps on the "Start New Project" page.
How do I delete a project?
Only the project owner (creator) can delete and/or archive a project. To do that:
- Access the projects page of the web app
- Click on the project that you want to delete or archive
- In the top-right corner of the page, you will notice 3 horizontal dots. Clicking those dots will reveal links to either Archive or Delete the project.
Please note that it’s often a good idea to simply archive projects that you no longer need so you can restore them later if you need to.
How can I invite people to my project?
Only the project creator can invite additional team members to a new or existing project. This feature is only available on the web app.
To add members to an existing project:
- Go to the “Projects” tab and access the project that you want to invite people to.
- Click on the green “Invite Members” button (top-right).
- Add the email of the member you would like to invite to your project, set their rate and permissions. Please note that you will be unable to edit the rates mid-project.
- Click on "Send Invitations."
These steps are automatically a necessary part of setting up a new project as either a client or freelancer.
During the setup of a project, you can invite 3 team members at a time. After that, you have to click the ‘add another member’ button to keep adding to the list.
As a freelancer, I cannot see a project anymore. What happened?
Once a client removes a freelancer from a project, the freelancer will no longer have access to the project. The freelancer receives an automated email notification from TopTracker about this action, but please know that TopTracker doesn't mediate disputes between clients and freelancers. In such cases, we recommend the parties involved address the matter directly.
I wish to be removed from a project as a freelancer.
Only the project owner can remove a freelancer from a project they own, so please reach out to the project owner to make this request.
Can I send multiple project invites?
TopTracker enables you to send project invites to multiple participants. If you encounter issues, please try again after a few hours. TopTracker has no limits on the number of participants in a project or team members overall. However, members must be individually invited to each project; automatic addition is not supported.
The freelancer didn’t get the invitation
If a freelancer can't see a project invitation from a manager, here are two solutions:
- The manager can send another invite, or
- The freelancer can sign in using the same email they were invited with to find the project invitation on their freelancer profile's Projects page. Sometimes, being signed in as a client can cause project visibility issues.
What roles are there in TopTracker?
Users can manage project teams with three distinct roles: Worker, Supervisor, and Admin, each with specific permissions:
- Worker: Can track their own time and view their own activities.
- Supervisor: Can track their time, view all team members' activities, but cannot access project invoices.
- Admin: Has comprehensive control, including editing project settings, team management, project deletion/archiving, and creating/sending invoices.
Can a project have multiple owners?
Currently, TopTracker doesn't support multiple owners for a project. However, it can have multiple supervisors who can view team members' activities.
Additionally, a user may not share admin privileges with another user; they also cannot assign multiple admins to one project.
If a new owner wants to take over a project and replace the previous owner, they must create the project from scratch; there's no data transfer option. For tracking purposes, the initial owner can download all data as a CSV or Excel file to share with the new owner, but this file can't be uploaded to the new owner's project.
Technical Questions
What specific versions of Windows, Mac, and Linux does the TopTracker Desktop App support?
TopTracker supports the following specific OS versions:
- Windows:
Windows 7, Windows 8, Windows 10 - Mac:
MacOS 10 and higher - Linux:
Ubuntu 14.04+, Debian 9+, Fedora 23+, openSUSE 13.2+. We're planning to provide a plain bundle installer for any other Linux derivatives soon.
We do NOT currently support:
- Mac OS 10.9 (Mavericks) and earlier versions, Windows 2000, XP, Server 2003, Server 2008
- TopTracker currently does not have a Chrome extension nor a Chromebook app to download the desktop version for Chrome Operating System.
- We do not have an iPhone or Android app available at this time, users may access the web version.
- Windows:
I’m having issues installing the app on Mac. What should I do?
If you’re having trouble running the app on a MacBook, with the error: "TopTracker.app can't be opened because Apple cannot check it for malicious software."
While this might look alarming, it isn't. With the security features on MacBooks, users simply need to list applications as registered with Apple by an identified developer so as not to encounter this warning when trying to install and run Toptracker.
The resolve this issues follow the outlined steps:
- Open the Mac and click on Finder
- In the left section, go to Applications to locate the TopTracker app
- Press the Control key on the keyboard, and keep pressing it when clicking the app icon. Doing so brings up a menu where you must choose Open.
- You will then see the error message
- Click Open to successfully launch the application. There should be an option to Log In to the account.
Completing these steps will allow the TopTracker app to be recognized as a registered application and be saved as an exception to the user's MacBook's security settings. You should then be able to access the app simply by double-clicking the icon.
If these steps don’t work, there’s another solution:
- Click on the gear iconto access the MacBook’s System Settings
- In the Privacy and Security section, scroll down till theSecurity section
- Make sure to choose the option App Store and Identified Developers
- Check if there is a message similar to the one in the picture below, where Toptracker was blocked from use because it's not from an identified developer. If so, have the caller/user click on Open Anyway.
- The caller/user will then be prompted to enter the MacBook's password to update the settings.
- After doing so, the user/caller will need to click Open again to successfully access the app and see the screen to Sign In.
Besides the instructions mentioned above, you can manually adjust the Privacy settings to enable the app to track screenshots, mouse clicks, and keyboard activity. You can refer to “Why are the 'Count Keyboard Hits' and 'Mouse Clicks' grayed out on the TopTracker desktop app?”, addressed under the Tracking Related Questions section.
Unexpected Network Error
The "Unexpected Network Error" message users encounter should typically resolve on its own after a while. While infrequent, occasional website glitches can occur.
Using Chrome is recommended for the best experience. Additionally, clearing cache settings and restarting the app can also be helpful in such situations.
What’s Offline mode and how does it work?
TopTracker automatically switches to ‘Offline mode’ if there is no active internet connection. When an active connection is restored (and if TopTracker no longer appears to be in Offline Mode), the data will be uploaded to the web.
It might happen that the app switches to offline mode even when the user has a stable internet connection. Here are some actions you can take:
- It can take a few minutes for the TopTracker desktop and web app to recognize that a connection is available.
- Restarting the app usually helps to exit the Offline Mode.
- If the app won't exit Offline mode even after restarting, please check your internet connection and make sure you are not using a VPN, Proxy or Firewall, as these can interfere with the app.
Do you have a REST-API?
We don't have REST-API for Toptracker at the moment.
To what extent is the service encrypted?
Toptracker is communicating to an API using https TLS 4
Can TopTracker integrate with other products?
TopTracker currently works as a standalone solution, so it is not possible to integrate it with other products.
There is the possibility of CSV exports and that's the way to offload tracked data to other applications.
Tracking Related Questions
What Is Idle Time?
TopTracker is designed to go idle when there is no activity after a particular period of time, such as when you watch a video and there are no keyboard hits or mouse clicks throughout that duration. You can find the settings to this on the "Preference" section of the desktop app.
By default, TopTracker is set to idle timeout after 10 minutes of inactivity. There's also a checkbox that says "Resume Tracking After Idle" which is checked by default. You can set the idle to "Never" if that's what you prefer.
If you have rendered work but it wasn't logged due to idle time, you can use the option to manually add your entries through the web app. You won’t be able to add screenshots this way, though.
How to manually add hours to a project?
You can use the “Manual Time Entry” option to enter hours manually on our Web Tracker page.
To manually input time, please go to the My activities screen, you will notice a clock above the list of activities and to the left of the date range. Please click the clock to manually add a time entry.
You can add a time entry into any project you like, give it a description and specify both the time and the date of the activity.
Alternatively, you can add Manual Time Entry on your desktop app by clicking the “Manual Time Entry” tab on the left panel.
Select the number of hours you would like to add manually by clicking the drop-down button. You may select anywhere from thirty minutes up to twenty-three hours and thirty minutes. If you need to add less or more than the available choices, you can manually type in the time in the duration box. You will be able to include a brief description if you wish, and hit the Add Entry button once you are done.
The Manual Add Time Option is Grayed Out, what should I do?
You first need to add a description, select a date, and a start-end time. Once that's done, you will be able to submit your hours.
How to Delete A "Manual Time Entry"?
This can be removed by going to the My Activities tab on the web app, clicking the three-dot icon beside the item for deletion, and selecting "Delete".
We can’t undo the deletion of time entries. As an option, users can re-input their time entries via the Manual Time Entry feature on either the desktop or web app. However, all screenshots will be lost.
I’m not able to Manually Add Hours, what should I do?
The solutions depend on the owner of the project you’re adding hours to:
User-initiated project
If you’re having trouble adding hours to a project you created yourself, make sure you’ve first added a description, selected a date and a start-end time. Once that's done, you will be able to submit your hours.
Client-initiated project
If you are unable to manually add hours to a client-initiated project, it is possible that the client disabled the addition of manual hours. In this case, you will need to bring up this matter to the client.
As a client, can I prevent users from manually adding hours?
If you wish to disable manual entry of hours, please follow the steps below:
- Log into the web app and access your client profile.
- In the Projects section, choose the appropriate project.
- Click on the 3 dots to bring up the drop-down menu. Then, choose Edit.
- In the Edit Project page, access the Tracking Requirements tab
- This will bring up this view where the user can switch the toggle to disable/enable Manual Time Entry.
As a freelancer, how can I provide a report of their tracked time?
To provide a report of your tracked time, a freelancer can follow the steps below:
- On your web app, you will need to select the "Reports" tab on the left. This will open up a screen where you can select the relevant project, team members, and date range in the upper right corner and view and generate reports by timetable and activities.
- Freelancers have the option to export and download these in PDF or CSV format.
As a client, can I set a limit to Freelancer’s hours?
The app currently does not have this feature, but you may offer the budget threshold option.
This does not set a limit; thus, freelancers may still log in their hours even if this exceeds the set threshold. What the feature does is notify the project owner that the budget threshold has been reached.
To use this feature, project owners can go to Projects, select "Edit", and tick "Set Budget Threshold".
TopTracker stopped tracking my hours, what should I do?
Both the TopTracker web app and the TopTracker desktop app will stop tracking if your computer goes idle at any time (the screensaver turns on). If the user, for example, is watching a long video, TopTracker might not track these hours if the app does not detect any keyboard or mouse activity within the timeframe indicated under settings.
The TopTracker desktop version also automatically stops tracking whenever you turn off your monitor or if the computer goes to sleep. The web version tracking will not stop in this case.
Closing the browser page does not affect tracking. However, logging out in the desktop app will stop the tracking.
Here’s some actions you can take to troubleshoot:
- Make sure you are using a freelancer account, not a client account;
- Check the settings on your desktop app and adjust the "idle timeout" settings in preferences. This regulates the amount of time after which the desktop app will stop tracking if there is no mouse or keyboard usage.
- Restarting the app also helps.
Is there a way to set the time zone or is it automatic?
Users cannot set it manually on the desktop app at this point. To update the time zone, users can simply access their Account Settings on their web app and make the changes from there.
Can I split activities? I forgot to stop TopTracker
Yes. There is a split activity functionality.
This button is enabled when an activity is at least 2 minutes long. When applicable, activities can be split into up to 5 different activities and the minimum interval is 1 minute between anchors. This also allows users to split the activity (by clicking a scissors icon) into the time they would like to keep as the time tracked and delete the other activity.
Users can do this by going to their My Activities on the web app and find the “Split” option.
Can I track multiple activities concurrently (simultaneous tracking of different projects)?
Currently, it is not possible to track multiple activities with a single account. The only way to do that would be for them to use the web tracker and have a second account to which they would be logged in a different browser/incognito window.
Can I move activities to another project?
In case a user makes a mistake and tracks their activities to the wrong project, the app allows them to move these activities to the right one. Below are the steps:
- Go to “My activities”.
- Find the activity you want to edit. Then, click on the 3 horizontal dots.
- Choose Edit, then select the correct Project in the Activity field.
- Save to finalize the settings.
Tracking limitations
Pausing tracking
It is not possible to pause tracking as each activity is understood as an uninterrupted amount of time spent working on a certain task. You can, however, track a sequence of activities with the same description (pertaining to the same task). Sequential activities with the same description will be stacked in your "My Activities" section for an easier overview (and it is possible to expand the view to see every individual activity).
Both the TopTracker web app and the TopTracker desktop app will stop tracking if your computer goes idle at any time (the screensaver turns on). In addition, if you are using the TopTracker desktop app, it is possible to toggle "idle timeout" settings in preferences. This regulates the amount of time after which the desktop app will stop tracking if there is no mouse or keyboard usage.
Resume Tracking
Finally, it is currently not possible to resume tracking from where the user left off.
Automatic Tracking
Currently, the app is not able to track time automatically, such as when the user logs in to their device. Users will need to manually click on the start button when tracking time and click on the stop button when the users are done. If the freelancer starts tracking time for a different project, their previous activity will be automatically stopped.
How long does the time log information stay available without being deleted?
Currently, TopTracker stores time logs forever.
Is it possible to import Timesheet Details from TopTracker?
It is not possible to import timesheet details from TopTracker without downloading them first.
Here are the steps to download one’s timesheet details:
- To download your timesheet details from TopTracker:
- Select “Reports” in the left navigation menu
- Choose a date range for the timesheet details that you’d like to import
- Click on the “Export as CSV” button on the right to download the file
The 'Count Keyboard Hits' and 'Mouse Clicks' options are grayed out or the number of keyboard hits and mouse clicks is incorrect, what should I do?
Grayed out option
Are you tracking time currently?
It is important to note that these options are automatically grayed out when the desktop app is tracking time. Stop tracking and check if the options become visible.
MAC users getting a warning sign beside the grayed out options?
If this is the case, users need to update some settings to grant the Toptracker App the necessary permissions. Here are the steps:
Access System Settings, click on Privacy and Settings, navigate to Accessibility, click on the plus sign, and add TopTracker to the list of applications.
Enable the app by clicking on the slider or checking the box next to TopTracker.
Return to Privacy and Settings, navigate to Input Monitoring, click on the plus sign, and add TopTracker as well as enable the app just as you did in the previous step.
Restart the app and tracking should operate as normal.
Screenshots Related Questions
Where will my screenshots be stored and are they securely uploaded?
Screenshots are first stored locally and then uploaded to secure central storage if an Internet connection is available. All data that is transmitted from the client app is encrypted in an SSL transmission over to our secure cloud servers.
What if a captured screenshot contains sensitive information?
If you’re working with sensitive information, you can configure all screenshots to be automatically blurred before uploading so that the image is still recognizable to you, but no text is readable. This way, your team members can get an idea of what you’re working on without compromising the security of any sensitive information.
On the desktop app, you also have the option of deleting screenshots before they get uploaded or simply disabling screenshot tracking altogether.
Can I delete screenshots?
Yes, you can.
When using web app, please follow these steps:
- Go to “My activities”.
- Find the activity under which is the screenshot you would like to delete.
- If you wish to delete a screenshot, simply click on the image you wish to delete (you may need to expand the activity using the + button on the left side before you can access the screenshot) and click on the waste bin in the left corner. Confirm deletion by clicking “remove”. Please note that we aren't able to recover deleted items.
How to disable screenshot notifications?
It is possible to disable the screenshot notification.
- Please uncheck Review Images Before Upload in the Preferences of the Desktop app and all screenshots will be uploaded automatically with no need to review.
How to edit the frequency of screenshots?
This can be found under Preferences → Tracking Interval.
Taking screenshot for multiple monitors
When utilizing multiple monitors, there may be a variation in the image size of the screenshots. Currently, the screenshots appear smaller. Please note that Toptracker does not currently offer a feature to resize images from multiple monitors.
TopTracker does not take screenshots, what should I do?
The solution to this depends on the app you’re using:
On the desktop app:
If the screenshots are not showing up as expected, there are a couple of things you could check. First, in the desktop app settings, you need to check the "tracking interval" value against the duration of the activities.
For example, if the "tracking interval" is 10 minutes, a screenshot will only be captured at the end of 10 minutes, and any activity which is shorter than that will not have a screenshot captured.
The second thing to check would be that your computer clock is synced to an Internet time server (this can be done in the time and date settings). If the clock is not properly synced no screenshots will upload to the web app. Once this step is properly set, it usually resolves the issue right away.
On the web app:
The web app does not have this feature; users can only review screenshots in the TopTracker web app. You can do this by accessing Activities in the My Activities section of the web app. You’ll want to click to expand the screenshot thumbnail that will be shown to the right of the relevant activity.
To capture screenshots, download the TopTracker desktop app. You will need to check the 'Take Screenshots' checkbox in the preferences (the cog icon in the bottom left corner of the TopTracker box).
For Mac users
To ensure the app is able to record screenshots for Mac users, enable this feature by accessing → System Preferences → Security & Privacy → Screen Recording. Click on the plus sign and add TopTracker to the list of apps and enable the app by clicking on the slider or checking the box.
Screenshots are blurred, what should I do?
TopTracker users have the option to blur their screenshots, especially if they're working on items with sensitive data.
To do this, the freelancer needs to access the settings on their desktop app, go to "Advanced" and tick the "Blur Screenshots Before Upload" and "Blur Camerashots Before Upload" boxes.
Payments and Invoices Related Questions
Can I make payments within TopTracker?
Yes. Simply connect your Payoneer account to TopTracker, and you are ready to go. As a client, you can then pay freelancers for any invoiced work via Payoneer, our payments partner.
Toptracker does create invoices for client-initiated projects. To do so go to the Invoices page and click the Create Invoice button. Please provide the requested details then submit the invoice. Your client should receive a notification. If you have connected your Toptracker to your Payoneer account, then your client has the option to process payments through that platform.
A guide to invoicing in TopTracker
When freelancers set up their account, they will see a button on the left pane that enables them to set up their free payments through Payoneer. Clicking the “Connect” button will lead to instructions on how to connect your Payoneer account.
Enabling payments would allow the user to Continue with Payoneer and lead to the Payoneer website, with further instructions.
To create an invoice, they need to:
- Click the Invoice button
- Update the Invoice details, and
Customize the following items:
- Invoice details
- Additional expenses (for example, Internet, overhead charges, fixed charges, etc). This is added to the total bill
- Customization (freelancer can input a discount or add for taxes)
- Issuer Info
When they are working on an engagement, this is what the freelancer’s dashboard looks like.
They can’t create an invoice if the Invoice Details doesn’t have any input or isn’t ticked. Which is ticked by default.
In the example from the screenshots, we can add taxes and it automatically computes based on the percentage we input ($175 vs $200.85 with taxes).
Finally, this is what the actual invoice looks like from the freelancer’s side.
After clicking send, they’ll see this popup.
Afterward:
Once the client receives the invoice to review, they will have the option to pay or decline.
Please note: The client’s account in this guide does not have the option to pay because the freelancer's Payoneer account hasn’t been fully verified yet.
Is it possible to change Freelancer’s rate mid-project?
Unfortunately, it isn’t possible to change the rate of a freelancer once they have accepted the project invitation. Clients are notified of this when they are setting up the project.
The only thing that a client can do at this point, is to either delete the project and create a new OR remove the freelancer from the project (the freelancer will receive a notification once they have been successfully removed) and then re-invite them with a new rate.
However, please be advised that doing so will delete all data from that freelancer, including their time logs, screenshots, mouse hits, keyboard hits, etc. There is no way to recover these deleted items. Should they wish to go this route, they should save the data as a separate file for future reference before they proceed.
How does the app prevent fraud?
Payments made through TopTracker go directly from payer to payee via our payment partner, Payoneer. TopTracker is not responsible for any unauthorized activity or fraud attempts relating to any utilization of the Payoneer payment platform. Payoneer has invested substantial time and resources in the latest security protocols and technologies to create and maintain a secure environment so you can access your account and manage your financial transactions with peace of mind. For more information about fraud prevention, please refer to Payoneer’s Security Center.
How to pay/get paid? What does it cost?
The client can use their preferred payment platform when paying invoices. If they'd like to process payments using the app, this is handled by Payoneer.
In this case, freelancers would just need to connect their Payoneer account. It isn’t necessary for the client to have linked their TopTracker account to Payoneer, we encourage you to do so. That way, you don’t need to log into Payoneer each time you want to pay an invoice.
TopTracker never takes a payment fee, making it different from other freelance payment solutions, and provides free bank transfers via Payoneer.
If a client chooses to pay the freelancer via bank transfer, the client will incur a fee - ACH credit payments are subject to a 1% fee that is fully reimbursable to the receiver's Payoneer account.
If a client decides to pay the freelancer via credit card, the client can decide whether to take on any applicable credit card fees or pass the fees to the freelancer. Payoneer will issue a one-time refund to the receiver's Payoneer account for all credit card fees upon reaching a $5,000 volume.
How will I be able to withdraw funds from my Payoneer account, and what does it cost?
You have the option to transfer funds from your Payoneer account to your bank account. Payoneer charges a 1.50 USD, GBP, or EUR fee in your local currency for same-currency local bank transfers. If you encounter this specific fee related to a TopTracker transaction, please email toptracker@toptracker-mail.com with the relevant details, and we will reimburse you.
For withdrawals to bank accounts in different currencies, there is a conversion cost of up to 2% charged by Payoneer (without an additional transaction fee). You can also withdraw funds through USD Wire Transfers or load funds onto a Prepaid Card. Please review the terms and conditions for these payment methods on Payoneer's website.
I haven’t received my payment sent via Payoneer, what would I do?
Please be aware that Payoneer transfers may take several days to process. If you believe there has been a delay in the funds reaching your account, please check your transaction status by logging into your Payoneer account. It's also advisable to contact your client to verify the payment status on their end. For any other inquiries or solutions, please consult the Payoneer Support Center.
What if the freelancer and the client have a dispute?
TopTracker doesn't mediate between clients and freelancers, and we remain neutral in disputes or refund claims, including commercial or business-related issues. Payments are handled directly through our payment partner, Payoneer, so TopTracker can't intervene in billing or refund matters. We encourage you to contact the freelancer directly for refunds or to discuss improvements.
It's advisable for both parties to establish clear guidelines, maintain open and honest communication, and provide feedback and progress information professionally.
Can I send an invoice to a client who does not have a TopTracker account?
This isn't possible since clients must establish their accounts and invite their team members to manage this process. If you're a freelancer, you'll need to create invoices for your clients manually outside of the TopTracker app.
Can I manually mark an invoice as paid if I pay it outside the app?
To manually mark the invoice as paid, the client can follow the steps below:
- Access the invoice screen and click on the invoice in question.
- You should see 3 horizontal dots on the top-right of the invoice screen.
- Clicking those dots will give you the option to mark the invoice as paid.
- The freelancer should also be able to mark the invoice as paid in the same way.
Is automatic invoicing possible?
TopTracker allows clients to schedule and automatically generate their freelancers' invoices.
To do so, please follow the steps below:
- Log in to the web app
- Go to Projects and click the three-dot icon and select "Edit"
- Tick "Generate Automatically" and set your invoicing schedule.
As a client, why can’t I see the option to pay?
If, as a client, you cannot see the option to pay, but only the option “Mark as Paid”, there are a few possible reasons:
- The currency isn’t supported. Payoneer currently only supports USD, GBP and EUR for TopTracker project payments.
- The freelancer hasn’t successfully linked their Payoneer account to TopTracker.
- The invoice amount is lower than $50USD
- For any questions about Payoneer, please reach out to Payoneer customer support.
Who can I contact for any other questions or support on related items?
Contact us at toptracker@toptracker-mail.com and we’ll be happy to help!